Growing Online Sales Requires Strong Direct to Consumer Service

OHL's Direct to Consumer Fulfillment Solution Helps Merchants Boost Sales and Customer Satisfaction

Compared with the previous year, retail e-commerce was up 6 percent in 2008 despite the volatile economy.* Harried schedules, high fuel prices and desire for convenience will continue to boost online sales. Direct to consumer fulfillment solutions provide merchants the tools they need to take advantage of the growing popularity of online shopping. OHL's direct to consumer fulfillment solutions can help online merchants maximize their profitability.

Selected Facts About OHL's Direct to Consumer Competencies:

Fulfilled over 8.5 million internet orders in 2008
Distributed over $3B of merchandise direct to consumers in 2008
Fulfills more than 33,000 orders per day

Direct To Consumer Fulfillment Solutions Approach

We have helped customers improve their existing direct to consumer fulfillment and have designed solutions for customers entering the e-commerce world for the first time. We’ll work with you to determine the best placement of your merchandise to reduce transit times and increase customer satisfaction levels. Our reverse logistics solution ensures the best possible customer experience when returns are necessary, maximizing the benefits of OHL.

Benefits to you and your customers:

Minimized transportation costs
Increased customer satisfaction by delivering orders as expected and on time,
Flexible and scalable supply chain management network
Complete end-to-end supply chain solutions that include

air and ocean freight forwarding
customs brokerage
transportation
small parcel services
warehousing and distribution
reverse logistics

We understand the complexities of your business and have expertise in the following markets:

Retail
Consumer electronics
Consumer packaged goods
Apparel
Publishing

Did You Know?

Many of our customers are ranked by Internet Retailer magazine in the Internet Retailer 500. They see the value in e-commerce and trust us to handle their supply chains. Whether you have an established direct to consumer business or want to launch one, we can help you keep your customers coming back.

We have partnerships in place with other leading companies to ensure a positive online shopping experience for your customers including web front-end, order management systems, call center operations and returns management.

* as reported on Comscore