Direct to Consumer Fulfillment
Many of our customers are ranked by Internet Retailer magazine in the Internet Retailer 500. They see the value in e-commerce and trust us to handle their supply chains. Whether you have an established direct to consumer business or want to launch one, we can help you keep your customers coming back.
Highly satisfied, repeat customers are what keep retailers in business -- bottom line. You might have the greatest product in the world but if you fall short on the last mile, the final interaction with the consumer, you are likely to lose that business forever. That is why it is critical that you have the right resources in place to handle your direct to consumer supply chain needs. OHL has a significant direct to consumer experience and can handle every aspect of your supply chain from point of origin to final destination. OHL's direct to consumer fulfillment service helps merchants boost sales and customer satisfaction.
Harried schedules and the desire for convenience will continue to boost online sales. Direct to consumer fulfillment solutions provide merchants the tools they need to take advantage of the growing popularity of online shopping. OHL's direct to consumer fulfillment solutions can help online merchants keep pace with this growing sales channel and maximize their profitability. We have experience in your industry, check us out and then request a consultation.
Key Statistics
- Fulfilled more than 8.5 million internet orders in 2009
- Distributed over $3B of merchandise direct to consumers in 2009
- Fulfills and manages more than 33,000 orders per day
Benefits to You and Your Customers
- Increase customer satisfaction by delivering orders as expected and on time
- Flexible and scalable supply chain management network
- Optimize transportation and reduce freight costs
- Complete end-to-end supply chain solutions that include:
- Air and ocean freight forwarding
- Customs brokerage
- Transportation
- Small parcel services
- Warehousing and distribution
- Reverse logistics
We recommend you request a consultation to learn more about partnering with OHL for direct to consumer fulfillment services. We look forward to working with you for years to come.
Direct To Consumer Fulfillment Solutions Approach
We have helped customers refresh and improve their existing direct to consumer fulfillment and have designed solutions for customers entering the e-commerce world for the first time. We’ll work with you to determine the best placement of your merchandise to reduce transit times and increase customer satisfaction levels. Our reverse logistics solution ensures the best possible customer experience when returns are necessary, maximizing the benefits of OHL.
"OHL’s experience in direct to consumer operations provides the quality expertise and best of breed service that our customers and manufacturer partners expect."
--Brian Wiegand, co-founder and CEO of Alice.com
White Paper
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OHL has developed a comprehensive eight-step strategy to achieve effective KPIs—from development and implementation to evaluation and continuous improvement.
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The purpose of this white paper is to provide transportation professionals with a review of several fundamental practices that can drive cost savings and improve operating efficiency.
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Download this white paper to learn more about optimizing the international supply chain for the retail sector using an integrated GS1-128 carton level label and ASN application along with a proven program management methodology.
Case Study
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This global consumer electronics giant is recognized as the industry leader distributing products such as cameras, camcorders, home audio, televisions, computers, major game console and software. The company was struggling with fluctuating volumes, space needs, and staffing requirements and decided to turn to OHL.
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Reduce Transportation Costs by 10-15 Percent While Shaving Days Off Door-To-Door Delivery from China
PetSafe® is a rapidly expanding manufacturer of pet products, specializing in safety and training solutions. The company introduced the first do-it-yourself electronic fence to the pet market in 1991 and the first wireless fence in 1998. Because they were expanding too quickly to keep up with their own requirements for warehousing and distribution, PetSafe needed the help of a logistics partner with capacity and flexibility.
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SOMS Technologies is a start-up company with a patented and innovative vehicle engine oil filtration technology called microGreen® extended performance oil filter. The filter is a new and unique offering that reduces the impact on the environment caused by automobiles. Being a new and unique product, this customer needed help in setting up the importation as well as air, ocean, warehousing and distribution services. They turned to OHL for an end-to-end solution.